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Shipping Policy

Where do you ship your products?

We ship to all 50 states in US. International shipping is coming soon!


How long will it take to receive my order?

Standard Ground orders placed before 12pm PST are processed by the following business day; orders placed after 12 pm PST or on holidays are processed within 2 business days. Express orders placed before 2pm PST Monday-Friday will be processed same day.

Your package will arrive within 3-5 business days of processing. If there will be a significant delay in shipment of your order, we will contact you via email.


Can I cancel or edit my order?

If you need to edit or cancel your order, please email us with your order number at support@shopcarolinefrancis.com.


How can I check the status of my order?

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). If your shipment does not arrive or you have any issues, email us at support@shopcarolinefrancis.com and we will help to resolve any issues.

Use coupon code WELCOME10 for 10% off your first order.

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